Legal, Data Protection, Compliance
Everything you need to know
Below you will find the most important documents for download:
Data protection and right to information
Raisin Bank takes the protection of your personal data very seriously and adheres strictly to the rules of data protection. Personal data provided to us in the course of contacting you on this website will be used for the purpose of processing your contact. Under no circumstances will this data be passed on to third parties.
In the following text/link we give you an overview of the data that is collected in the course of data exchange with you via this website.
As part of the communication about our advertising offer, we automatically store on our servers some of the information usually transmitted by the browser, insofar as your browser provides this. This data cannot be directly assigned to specific or identifiable persons. This data is not merged with other data sources.
Right to information
You have the right at any time to information about your stored personal data, your data’s recipients and the purpose of data processing. Information can be obtained from our data protection officer.
Your trust is important to us. We try therefore to be fully available to answer your questions regarding the processing and use of your personal data. If you would like information that this data protection declaration did not give you or if you would like more detailed information on a particular point, please contact the Raisin Bank data protection officer at any time.
Data protection officer
Raisin Bank AG
60325 Frankfurt am Main
The responsible governmental authority:
Der Hessische Datenschutzbeauftragte
Telefon: +49 611 1408 – 0
Not satisfied with one of our services? Please send us an e-mail to email@example.com and we will contact you as soon as possible.
For problems with card payments at our ATMs, please contact firstname.lastname@example.org.
Raisin Bank is a member of the “Entschädigungseinrichtung deutscher Banken GmbH”.
The protection afforded by this statutory deposit guarantee amounts to up to € 100,000 per depositor and credit institution.
In special cases, up to € 500,000 are protected. Further information can be found in the document “Information sheet for depositors” linked above.
Information about our website
For your optimal information you will find links on our pages which refer to pages of third parties. When such links are not obviously recognizable, we point out to you that an external link is involved. Raisin has no influence whatsoever on the content and design of other providers’ pages. The guarantees of this privacy statement therefore do not apply there. Personal data is only collected if you provide it to us voluntarily, e.g. when registering, and give us explicit permission to collect it. The data will be used to provide our services. You will also receive product and service information from Raisin, provided you have given your consent. All personal data is transmitted in encrypted form in order to prevent misuse of the data by third parties.
Statistics and tracking services
Below you will find an explanation of the statistics and tracking services used on this website. All these services use “cookies”, which are text files placed on your computer, to help the website analyze how users use the site, as well as comparable technologies (e.g. storage of data in the local memory of your device, so-called local storage technology or tracking pixels that are used to (temporarily) store information about specific users or usage processes.
You can prevent cookies from being saved on your device at any time using your browser settings. However, we would like to point out that it may not be possible to use all functions of this website if cookies are disabled.
Different types of cookies are used for the optimal performance of our website.
Session cookies contain an identifier in the form of a so-called session ID and are automatically deleted when you close the browser. Using the session ID, various requests from your browser can be assigned to a common session and thus various functions such as the login function can be implemented. The session cookies are deleted when you log out or close the browser.
Permanent cookies are automatically deleted after a specified period, which can differ depending on the cookie. You can also delete the cookies early in the security settings of your browser at any time. These cookies enable us to recognize your device when you return to the website.
Technically required cookies. The main purpose of the technically required cookies is to technically enable the use of our services. The legal basis is Art. 6
Para. 1 lit. b GDPR. A deactivation of the technically required cookies is not offered.
We use technically necessary cookies in the following cases:
- for login authentication (e.g. when logging into the Raisin account);
- for load distribution;
- to save form data or your settings in connection with our cookie banner;
- in order to record which partner offer led you to our website and, if necessary, to be able to offer you the special partner conditions specified there;
- to note that information placed on our website has been displayed to you – so that it will not be displayed again the next time you visit the website.
Analysis cookies. Other cookies are used to analyze the use of our website for statistical purposes. They tell us, for example, which content on our website is particularly relevant and which type of device was used to visit the website. This enables us to make our offer more interesting and, if necessary, more user-friendly for our users. The information about the browsers and devices used enable us to adapt the page design to the most important browser types. We only use these analysis cookies if you agree to this use via our cookie banner. The legal basis for the data processing in connection with the analysis cookies is your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke your consent by calling up the cookie settings and changing the relevant selection there.
We only use these marketing cookies if you agree to this use via our cookie banner. The legal basis for the data processing in connection with the marketing cookies is your consent (Art. 6 Para. 1 lit. a GDPR). You can revoke your consent by calling up the cookie settings and changing the relevant selection there.
The services used and their analysis and marketing cookies are explained below:
Bing Universal Event Tracking
The website uses Bing Universal Event Tracking (a service of Microsoft Inc., One Microsoft Way, Redmond, WA 98052-6399, USA). This service enables us to track the activities of users of our website who have been referred to our website through a Bing Ads ad. In this case, a cookie is stored on your computer. A so-called Bing Universal Event Tracking tag is set on our website. This is a code that, in conjunction with the cookie stored on your computer, stores anonymous information (such as the type and category of event) about your use of the website. This information is transferred to a Microsoft Inc. server in the United States and stored there for a maximum of 180 days. By using our website, you consent to the processing of information about you by Microsoft in the manner and for the purposes set out above. You have the option at any time to generally prevent cookies from being saved or to delete cookies that have already been saved, in the settings provided for this purpose in your browser. You can object to participation in the tracking process at any time, taking effect going forward, using this link.
This website uses the web analysis service Crazy Egg of Crazy Egg Inc. (“Crazy Egg”) to collect statistical data about the use of our website. Using Crazy Egg technologies, visitor information is collected and transmitted to the Crazy Egg servers. The technology makes it possible, with the help of cookies, to collect, analyse and visualise the user’s activities during a visit to our website. However, Crazy Egg does not store your personal data such as your name, address or telephone number, nor does it share the information it collects with third parties. By using this website, you consent to Crazy Egg processing the information collected about you in the manner and for the purposes set out above. You can object to the collection and storage of data by Crazy Egg at any time by changing the related settings in your browser. You will find instructions on how to do this under this link.
AdWords Conversion Tracking is an analytics service provided by Google Inc. that links data from the Google AdWords advertising network to the activity taking place on our website to generate conversion statistics. Cookies and usage data are collected. By using our website, you consent to the processing of data about you in the manner and for the purposes set out above. If you do not wish to participate in tracking, please deactivate the storage of cookies in the settings provided for this purpose in your browser.
AdWords Remarketing is a remarketing and behavioral targeting service from Google Inc. that combines activity on our website with the Adwords advertising network and the Doubleclick cookie to display interest-based recommendations. Cookies and usage data are collected. By using our website, you consent to the processing of data about you in the manner and for the purposes set out above. If you do not wish to receive any interest-based recommendations, please deactivate the saving of cookies in the appropriate setting of your browser.
Our website uses the analysis service Snowplow of Snowplow Analytics Ltd, London EC2A 4RQ, Great Britain. Snowplow collects information about the use of our website by using a tracking pixel and cookies. The data collection and processing takes place at any time without personal reference. In particular, no complete IP addresses are stored. By using our website, you consent to the processing of data about you by Snowplow in the manner and for the purposes set out above. If you do not wish to share such data, please deactivate the storage of cookies in the appropriate setting of your browser.
Google Marketing Platform (formerly DoubleClick by Google)
Because of the marketing tools used, your browser automatically connects directly to Google’s server. We have no influence on the extent and further use of the data collected by Google through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of Campaign Manager, Google receives the information that you have visited a certain part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, it is possible for the provider to find out and store your IP address.
In addition, the Campaign Manager (DoubleClick Floodlight) cookies used enable us to understand whether you are performing any actions on our website after you have accessed or clicked on one of our display/video ads on Google or another platform via Campaign Manager (conversion tracking). Campaign Manager uses this cookie to understand the content that you have interacted with on our websites in order to send you targeted advertisements later.
You can prevent participation in this tracking process in a number of ways:
a) by setting your browser software accordingly, in particular by suppressing third party cookies to prevent you from receiving advertisements from third parties;
b) by disabling conversion tracking cookies by setting your browser to block cookies from the googleadservices.com domain, https://www.google.de/settings/ads, whereby this setting is deleted if you delete your cookies;
c) by disabling the interest-based ads of the providers that are part of the “About Ads” self-regulatory campaign via the link http://www.aboutads.info/choices, whereby this setting will be deleted if you delete your cookies;
d) by permanently disabling it in your Firefox, Internet Explorer or Google Chrome browsers at the http://www.google.com/settings/ads/plugin link;
e) and by means of the corresponding cookie setting in your browser: If you do not wish cookies to be used to collect data, please deactivate the saving of cookies in the appropriate setting in your browser. You can also delete existing cookies there. Please be aware that if you do so, you may not be able to use all functions of this offer to their full extent.
In addition, you can prevent Google from collecting data generated by cookies about your use of websites as well as the processing of this data by Google, by downloading and installing the browser plug-in available at https://support.google.com/adsense/answer/142293?hl=en under “Display settings”, “Extension for Campaign Manager deactivation”.
Legal basis: Art. 6 (1) a DSGVO
If you do not wish cookies to be used to collect data, please deactivate the saving of cookies in the appropriate setting on your browser. You can also delete existing cookies there. Please be aware that if you do so, you may not be able to use all the functions of this website to their full extent.